Win With Two Gestures & One Phrase
I was at a coffee shop in Green Bay, WI early one morning after a previous day of frustrating consulting appointments. If my life depended on it, I wasn't sure I could persuade anybody of our service this given day.
As I tried to mind my own business while adding cream to my coffee, I heard a young lady say, "Sir, how is your day so far?" When I looked next to me, I saw two gestures that changed my day instantly. A smile and eye-contact. Simple, powerful, and rare in a skill-deficient working world. I said, "My day is much better now." I was then told to have a great rest of my day.
For $1.65, I left this coffee shop feeling like a champion. But the bigger champion was inside the coffee shop. With two simple gestures and one caring phrase, she had exhibited a skill that will catapult her life and career. An easy but somewhat challenging skill to master for many. Hopefully, not for you and me.
